5G useful tips
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Q: What models of Samsung smartphones in Hong Kong currently support 5G networks?
A: The entire Galaxy S20 series can support 5G networks. Users must update their software to support 5G networks. Related software has been launched.
Q: How can I confirm that my phone has been updated and supports 5G networks?
A: On the quick panel, a new button "5G" will appear
Q: What should I do if I have not been notified of a software update?
A: You can go to Settings> Software Update> download and install related software.
Q: Can Galaxy S20 series phones support two 5G network smart cards at the same time?
A: The Galaxy S20 series now supports 5G plus 4G dual card services, but does not support dual card 5G services.
Q: Can Galaxy S20 series phones use 5G roaming services in other regions or countries?
A: Yes. The first batch of supporting countries is Mainland China (excluding Macau), and you must also apply for a 5G roaming service from your network provider. For details of other regions or countries, please pay attention to the announcements of Samsung Hong Kong and Internet providers later.
Q: Can Galaxy S20 series phones use 5G network smart cards in other regions or countries and use local 5G services?
A: This service is temporarily supported. For related service updates, please pay attention to Samsung Hong Kong's announcement later.
Q: Can Macau use 5G services?
A: Temporary supplementary support. Please pay attention and check with Macau internet providers.
＊ Only applicable to Hong Kong Galaxy S20 series
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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